Do you wish to return a product or do you have a complaint? Just drop us a mail at email@example.com, stating your order number, product you wish to return, issues (if applicable).
To return a product we will send you a link through which you will be able to log in the return and print the address label.
For complaints: we are in it for the long haul and will try and resolve any issues that may arise.
30 day refund policy, starting on the day of delivery to the given address.
NL, BE and GE: "free return" - costs of sending product back are taken care of by Chutney.
Note: you must use the same packaging and delivery service.
Ensure to keep the shipping receipt as proof
Once we receive the product we will send you a confirmation mail
After this we strive to refund you the entitled amount within 5 working days
Processing time of return payments depends on the payment method chosen by you, at time of purchase.
In case of any issues with the returned product (e.g. damage caused due to use and handling at customers' end), we will not be able to provide a full refund.
Consumers from all other countries
Please email us if you wish to return a product at firstname.lastname@example.org, stating your order number and product you wish to return.
Costs of sending product(s) back are on your own account.
Help Us improve our offering & service!
We are human, mistakes happen! But, we promise to resolve them, to the best of our abilities and learn from them. The more feedback you provide us, with any return and/or complaint, the better we will be able to improve our products and services for you.